Shipping & Logistics Manager

 

November 12, 2025

Miller and Miller Auctions Ltd.

Miller and Miller Auctions is Canada’s trusted seller of high-value collections. We are an online auction company with a global reach specializing in watches and jewellery, art, antiques and high-value collectibles. Our goal is to provide serious collectors with a trusted place to buy and sell. 

Address – 59 Webster Street, New Hamburg, Ontario N3A1W8

Phone – 519-662-4800

Email – accounting@millerandmillerauctions.com

Position:
Shipping & Logistics Manager 

Type: In person

Reports To:

Jackson Gerber, Controller 

Job Overview:

The shipping manager is responsible for the post-auction fulfillment process including the safe delivery and shipping of all items. The shipping manager also administers pickup appointment times and manages all pickup appointments. 

  1. On-Time Fulfillment:
    Achieve a 98% on-time completion rate for post-auction shipments and local pickups within one week of the auction date, ensuring all customer items are shipped or ready for pickup within the set timelines.

  2. Customer Satisfaction:
    Maintain a customer satisfaction rate of 95% or higher (based on feedback and complaint tracking) by providing timely communication, accurate shipping estimates, and professional handling of breakage or lost shipment claims.

  3. Shipping Accuracy & Damage Prevention:
    Reduce shipping errors and breakage through improved packing standards, quality checks, and enhanced team training on fragile and high-value items.

  4. Cost Efficiency:
    Monitor and analyze shipping costs monthly to identify savings opportunities by optimizing courier selection, supply ordering, and packaging materials.

  5. Inventory & Supply Management:
    Maintain adequate stock of shipping materials by tracking levels and usage, ensuring zero incidents of shipment delays due to supply shortages each quarter.

  6. Team Performance & Development:
    Train and manage the shipping team to ensure on packing standards, documentation accuracy, and customer service procedures.

  7. Compliance & Documentation Accuracy:
    Achieve 100% compliance with all import/export regulations, including accurate preparation of USMCA and customs documentation, with no rejected or delayed international shipments due to documentation errors.

Responsibilities and Duties:

  • Ensure strong customer service is delivered

  • Pre-auction

    • Responds to quote requests at shipping@ account, LiveAuctioneers and via Rogers Softphone

    • Manage shipping supplies by tracking levels, anticipating and ordering as required; 

    • Manages shipping team staffing 

  • Post-auction

    • Organize  and oversee set up of shipping supplies and tables

    • Print pick sheets (updating scheduling of pickups, monitoring accounts for paid invoices)

    • Update pick up schedule 

    • Create postal tags through Shippo and courier specific websites

    • Prepare required documentation (USMCA, Antique/Artist/Watch/Clock Declarations, CBP5106 Form), and reply to Customs agents when necessary.

    • Confirm with Canada Post, and arrange for delivery of packages to the Post office. Schedule FedEx and other courier or delivery pick ups.

    • Contact customers for information for documentation, address verification, scheduling pick ups or deliveries, and crate information and confirmation.

    • Contact freighting company for shipping quotes and arrange pickups

    • Coordinate crating with carpenter

    • Respond to customer concerns re: breakage or lost shipments; keep track of breakage, determine who was responsible and what happened, and initiate claims with the postal provider.

    • Collect data on shipping success, and customer feedback

    • Keep track of best practices for shipping 

    • Tracks shipping costs

      • Initiate refund for overages 

      • Follow up with customers on under quoted shipping 

 Key Skills and Qualifications:

  • Expert proficiency in Google Sheets and Google Workspace.

  • Expert knowledge of tariff guidelines, import and export regulations and ability to research international regulations

  • Experience working with historical objects, antiques or collectibles (major asset)

  • Advanced technical acumen and the ability to provide technical support and IT assistance to customers 

  • Exceptional attention to detail

  • Time management skills and project management skills, consistently meeting deadlines and emphasizing the importance of accuracy and timeliness across all tasks

  • Ability to multi-task, prioritize tasks, and work in a loud and fast paced environment

  • Strong problem-solving abilities, demonstrating an independent and proactive approach to finding solutions

  • Self-starter mentality

  • Clear, concise, to-the-point communication skills both verbally and written

Business culture

  • The ideal candidate is a perfectionist driven by a consistent process and method

  • The ideal candidate can take constructive criticism

  • The ideal candidate has the the work ethic of an entrepreneur 

  • The ideal candidate values our quiet and focused work environment

Qualifications:

Education level: College/University diploma or degree is preferred

Experience: Auction industry experience. An interest in collecting historic objects is a bonus.

Interested candidates should email a copy of their resume and brief outline of their relevant experience and interest in the position. All emails should be forwarded to accounting@millerandmillerauctions.com

 
Miller and Miller